Consumer Health Technologies

Our mission is your success

CHT prides itself on offering exceptional client support!

When it comes to support, CHT is a leader in more ways than one as evidenced by testimonials from our clients. Our support staff members are seasoned professionals with a minimum of 15 years hands-on experience with employee benefits administration. Further, they are product experts in their own right. They know the business, not just the basics, and they can help to ensure your success in using our products. From plan set up to claims adjudication, billing to discrimination testing, all support assistance will be handled by a real person with real technical experience.

All product support is automatically included for the first 12 months of your product license. After that, you have the option of participating in the Annual Support Program, which includes the following services:

• Telephone assistance during normal business hours: Monday through Friday 8:00AM to 8:00PM ET (Eastern Time) (After-hours and weekend telephone assistance is available by request and prior arrangement);

• Product releases, including product enhancements, changes required by legislation, and documentation updates;

• Access to our informative website containing tips on system operations, useful information about flex administration and new product announcements. Clients will also have privileged access to the clients-only sections of CHT's website, including special Technical Tips and other customer support assistance;

• Attendance at our renowned Annual Client Conference at a preferred rate;

• Automatic email notification of important events, upcoming product releases and legislative changes affecting CDH;

• Introductory discounts on new CHT products;

• Periodic webinars and teleconferences to introduce clients to new system enhancements and to share ideas on industry issues or future development projects;

• An online forum that gives CHT's clients access to bulletin board and chat features that make a great way for you to contact other Users across the country.

And that's not all. We are always available to provide you and your staff with additional training for any of our products. A customized training package will be created to focus on exactly what you need to get the job done. Training is available on-site or over the internet. Also, we can build a package that meets the needs of your entire staff whether they are novice users or experienced super users.

Finally, we can actually step in and help you get the job done. If you need to create a new report or have special requirements for a customized utility or process, please contact one of our representatives today. We will be glad to help you analyze your needs and define your requirements.